90-Day Return & Exchange Policy

At Brightin Star, we want you to shop with confidence. We stand behind the quality of our camera lenses and accessories and are committed to providing clear, fair, and reliable after-sales support.

This policy applies to purchases made directly through brightinstar.com. Return requests must generally be submitted within 90 days of delivery, subject to the eligibility requirements below.

Your rights under applicable consumer protection laws remain unaffected.

1. Return Policy at a Glance

• Return Window: 90 days from delivery for eligible returns and exchanges.
• Manufacturing Defects: Eligible products may be returned for a full refund or exchange.
• Incorrect or Missing Items: We will resolve errors caused by our fulfillment process at no additional cost.
• Wrong Lens Mount or Model Ordered: Eligible returns or exchanges are accepted, with return and replacement shipping costs paid by the customer.
• Restocking Fees: No restocking fees.
• Cancellation Fees: No cancellation handling fees.
• Product Warranty: 2-year limited warranty against manufacturing defects.
• Return Authorization: Please contact customer support before returning any item.

2. Full Refund or Exchange 

You may request a full refund or exchange within 90 days of delivery if:

• Your product has a verified manufacturing defect.
• Your product arrives damaged during shipping.
• We shipped the wrong lens, lens mount, model, or color.

For verified issues caused by product defects, shipping damage, Brightin Star will cover return shipping.

We may request photographs, videos, or other relevant information to verify the issue and determine the appropriate solution.

If your order arrives damaged, defective, or incomplete, please contact us as soon as possible.

3. Wrong Lens Mount or Model Ordered

We understand that selecting the correct lens mount or model can sometimes be confusing.

If you accidentally order an incompatible lens mount or the wrong product model, please contact us within 90 days of delivery.

Returns or exchanges may be approved under the following conditions:

• The product remains unused and in its original condition.
• All original accessories and packaging are included.
• The product has not been damaged, modified, or improperly handled.
• The return is approved by our customer support team.

Shipping Costs

• Customers are responsible for return shipping costs.
• For exchanges, customers are responsible for shipping costs associated with sending the replacement.
• Original shipping charges are non-refundable, except where applicable law requires otherwise.
• No restocking fee will be charged.

If you are unsure which lens mount is compatible with your camera, please contact us before ordering. Our team will be happy to help.

4. Returns That Are Not Eligible

Except where required by applicable law or covered by our warranty policy, we do not accept returns or exchanges for:

• Damage caused by misuse, accidental drops, improper handling, or unauthorized modifications.
• Returns requested after the 90-day return window.
• Products with serial numbers or identifying details that do not match the original purchase.
• Change-of-mind or personal-preference returns that do not otherwise qualify under this policy.
• Products that fail to meet the return condition requirements for non-defective returns.

Purchases made with promotional discounts or discount codes remain eligible for applicable returns and warranty support.

For products purchased as part of a bundle or kit, please contact us before requesting a partial return.

Nothing in this section limits your mandatory consumer rights or rights under our applicable warranty.

5. Return Condition Requirements

For non-defective returns, products must be unused, in their original condition, and returned with all included accessories and packaging.

For defective, damaged, or incorrectly shipped products, normal testing or inspection does not automatically disqualify the product from return eligibility.

Please include proof of purchase and follow the return instructions provided by our customer support team.

Returns must be authorized before shipment. Unauthorized returns or packages sent to an incorrect address may be delayed or rejected, except where applicable law provides otherwise

6. How to Request a Return or Exchange

Step 1 — Contact Customer Support

Email brightinstarservice@gmail.com with:

• Your order number.
• The product name and lens mount.
• A description of the issue or reason for your request.
• Clear photographs or videos, where relevant.

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the appropriate solution, return authorization, and shipping instructions.

Step 3 — Ship Your Return

Once your return is approved, securely package the product and send it to the designated return address.

Please do not send products to our business registration address or any other address without confirmation.

Step 4 — Provide Tracking Information

After shipping your return, share the tracking number with our customer support team so we can follow its progress.

7. Order Cancellation Policy

Before Shipment

You may request an order cancellation or modification before your order has shipped.

We will process eligible cancellations without a cancellation handling fee.

After Shipment

If your order has already shipped, please contact our customer support team as soon as possible.

We will check whether the shipment can be intercepted or returned through the carrier.

If the shipment cannot be intercepted, the order may need to be delivered before a return can be arranged under the applicable return policy.

No cancellation handling fee will be charged.

For non-defective returns, customers remain responsible for applicable return shipping costs. Statutory cancellation and refund rights are unaffected.

8. Refund Processing

Once we receive your returned product:

1. Inspection: We aim to inspect the returned item and provide an update within 1–3 business days.
2. Refund Approval: If the return is approved, the refund will be processed within 1–2 business days.
3. Payment Method: Refunds will be issued to the original payment method.
4. Bank Processing: Depending on your bank or payment provider, funds typically appear within 5–10 business days after processing.

Where applicable law requires a different refund deadline, we will follow that requirement.

If your approved refund has not appeared after the expected processing period, please contact customer support.

9. Two-Year Limited Warranty

All Brightin Star products include a 2-year limited warranty from the date of purchase, covering eligible manufacturing defects under normal use.

Within the warranty period, eligible products may qualify for free repair or replacement according to our warranty conditions.

This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.

After the 2-year warranty period, customers are responsible for repair and service costs.

Warranty claims and shipping arrangements are handled according to our separate Warranty Service Policy.

This warranty is separate from our 90-day return policy and does not restrict any statutory consumer rights.

10. European Union and United Kingdom Consumer Rights

For customers covered by applicable European Union or United Kingdom consumer protection laws, statutory cancellation and return rights apply in addition to this policy.

For eligible online purchases, consumers generally have the right to cancel an order within 14 days of delivery without providing a reason.

Customers must notify us within the applicable cancellation period and return the goods within the legally required timeframe.

For returns made under the statutory right of withdrawal:

• Return shipping costs are generally the customer's responsibility where permitted by law and properly disclosed.
• Refunds, including any required standard delivery charges, will be handled in accordance with applicable law.
• Customers may inspect products as reasonably necessary to assess their nature, characteristics, and functioning. Any legally permitted deduction for excessive handling will be assessed accordingly.

Nothing in this policy overrides or limits mandatory consumer protection rights.

Our support team will review your request and provide further instructions.

We appreciate your trust in Brightin Star and are committed to helping you enjoy your photography with confidence.