90-Day Return & Exchange Policy

We are committed to providing a hassle-free shopping experience. This policy applies to all orders and is effective from the date of delivery.

Full Refund or Exchange

Within 90 days of delivery, you may request a full refund or exchange at no cost to you if:

• The item does not match the description on our website (including specifications, features, or materials)
• The item has a manufacturing or appearance defect
• We shipped the wrong model or size
• The order is incomplete or contains incorrect items

We will cover both return shipping and any replacement shipping.

Limited Return or Exchange

(Customer Pays Shipping + Restocking Fee)

Applies only to:

• Customer-selected wrong model or size (no quality issue)

Conditions:

• You pay return shipping and replacement shipping (if applicable)
• A 40% restocking fee (based on the item’s unit price) will be deducted from your refund
• Original shipping fees are non-refundable

Returns Not Accepted

We cannot accept returns or exchanges in the following cases:

• Damage caused by misuse, improper care, or accidents
• Change of mind, personal preference, or no quality issue
• Orders placed with discount codes or gift cards
• Returned item’s model or serial number does not match the original order
• Request submitted after 90 days from delivery
• Partial returns on bundle/kit purchases

Return Requirements

• Items must be unused, unworn, and in original condition with all tags, packaging, and accessories intact.
• Once a return is completed, any used discount codes become invalid and cannot be reinstated.

How to Return an Item

1. Contact our customer service team first with your order number and clear photos of the issue (include shipping label).
2. Wait for our approval and return instructions (including the correct return address and RMA number).
   Important: Returns sent without prior approval or to the wrong address will be refused and returned to you at your expense.
3. Ship the item using the provided return address.
4. Notify us of the tracking number once shipped.

Refund Process

1. Once we receive your return, we will inspect it and notify you by email within 1–3 business days.
2. Approved refunds are processed within 1–2 business days using your original payment method.
3. Funds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

Order Cancellation Policy

• Before shipment: Free cancellation or changes.
• After shipment: 30% cancellation fee applies (based on order total).
• Cancelled orders that have already been delivered follow the return policy above.

Product Warranty

All products include a 2-year limited warranty against manufacturing defects (not misuse or normal wear).

• During the warranty period: You pay shipping to our service center; we pay shipping back to you.
• After 1 year: Repair costs are your responsibility.

This policy is subject to change. Any updates will be posted on this page. For questions, please contact our customer support team.